AI assistant in ReconDoc

The AI assistant helps you quickly find answers about using the service without interrupting your invoice workflow to search the Help Center manually. If the assistant is enabled for your restaurant, you can ask questions in English or Russian right from the side panel.

Where to find the assistant#

You can open the assistant panel in two ways:

• In the sidebar: click Help & support in the bottom-left corner of the screen and choose Ask assistant.
• From the Help panel: at the bottom of the open Help panel, click Ask assistant.

On mobile devices, the panel slides up as a full-height bottom sheet. To close the panel, click the close button in the top-right corner.

What questions the assistant answers#

The assistant answers two kinds of questions:

1. How to use ReconDoc. The assistant looks for answers exclusively in current Help Center articles and stays strictly within their contents. Links to source articles appear right below the answer — clicking an article title opens it directly inside the same panel. To return to your chat, click Back to question. Button and section names are quoted word for word.
2. General stock accounting questions. If your question touches on general inventory or receiving practices (such as who should photograph invoices upon delivery or how to organise checks), the assistant offers brief practical guidance. Such responses carry a badge: General advice, not a ReconDoc instruction. In general advice, the assistant never mentions specific ReconDoc or iiko buttons or screens.

What the assistant cannot do#

To prevent mistakes and keep your restaurant data secure, the assistant operates under strict boundaries:

• Cannot see your invoices or restaurant data. The assistant has no access to uploaded invoices, files, suppliers, catalog items, purchase prices, or restaurant data. It only reads Help Center articles.
• Does not invent instructions. If the Help Center has no answer to your question, the assistant states clearly: "The help center does not cover this" and shows a Contact support button.
• Does not give tax or legal advice. Tax rules and legislation differ across countries. For any tax accounting questions, the assistant suggests consulting your accountant.
• Does not take actions in your account. The assistant cannot send documents to iiko / Syrve, edit invoice lines, or change restaurant settings.

Monthly question limit#

Each restaurant receives a monthly allowance of 20 questions per calendar month:

• Shared restaurant allowance: all team members share the restaurant's question balance. The counter resets on the first day of each month.
• What does not count against the limit: off-topic refusals, clarifying questions asked by the assistant, "not in the help center" responses, and technical errors do not decrease your balance. The limit only decreases when the assistant gives a substantive answer.
• Tracking your balance: the bottom bar of the panel always shows your remaining allowance, for example: 20 of 20 remaining this month.

Rating answers and contacting support#

You can rate the quality of each answer:

• Below each response, there is a Helpful? prompt with Yes and No buttons. Your feedback helps the ReconDoc team identify gaps in documentation and improve the Help Center.
• If the assistant cannot answer your question, the message displays a Contact support button.
• The bottom bar always includes a Support button so you can reach our team whenever you need personal assistance.