Something went wrong
Find the cause from the symptom in three steps.
12 articlesThe 30-second checkThree steps that clear up half of all problems before you even start looking for a cause.1 minProducts didn't get matched, lines are emptyThe invoice got recognized, but the product column is empty in every line, even though it used to work.3 minThe wrong product got matchedThe line has a product, just not the right one. How to fix it, and how to stop the service from repeating the mistake.3 minLess than half got recognizedSome items didn't make it into the invoice, even though they're right there on paper.3 minThe total doesn't matchThe service's total is different from the amount on paper. Four causes, most common first.5 minQuantity is off by a multipleiiko got two instead of forty-eight. It's almost always the container or the conversion factor.3 miniiko won't connectThe connection check fails, or stopped working. Five causes, most common first.4 minSent it, but there's no document in iikoThe invoice is marked as sent, but it's nowhere to be found in BackOffice.3 minLooks like a duplicateOne invoice ended up in the service twice, or looks like another one. How to tell, and what to keep.3 minWent to the wrong storeThe receipt landed in the kitchen instead of the bar. Where the store gets set, and how to fix one that's already sent.3 minThe interface looks outdated, a button is missingYou're seeing a different version of the app than your coworker. It's the browser cache, not a bug.1 minNothing is clickable, everything's read-onlyInvoices open fine, but recognition and sending are unavailable.2 min