The interface looks outdated, a button is missing

Classic signs: a coworker sees a new button and you don't. Or a feature you used yesterday is gone. Or changes don't save, even though there's no error.

What's happening#

The browser is holding an old build of the app in its cache. The server is already serving the new one, but you're working with yesterday's.

How to fix it#

Reload the page and clear the cache:

• Mac — Cmd + Shift + R
• Windows — Ctrl + F5

That's enough nine times out of ten.

If it didn't help — open the app in incognito mode. If everything's there, the cause is definitely the cache: clear the site data in your browser settings.

To keep it from happening again#

Nothing to do here. The app serves its page with caching turned off, so the new version usually loads on its own. A manual reload is rarely needed, and usually only once, right after a major update.

Didn't help?#

If the feature is still missing after clearing the cache, it might not be available on your plan or for your role. Contact support and we'll check.