Sent it, but there's no document in iiko

The status says "sent," but there's no document in BackOffice.

Check in order#

1. The right period and store in BackOffice. The document is created with the invoice's own date, not today's. If the invoice date is from last month, you won't find it in the current period.
2. A filtered list. Search by supplier and date instead of scanning the screen.
3. The red Deleted in iiko badge on the invoice. Click Check status in iiko in the card menu, or in the heading for a posted document. If the document is missing, the badge appears in both the heading and the invoice list.
4. A document deleted in BackOffice. iiko returns deleted documents as if they exist, just marked deleted — the service discards them and shows the mark.

How to fix it#

If the document is genuinely missing — send the invoice again. Updating won't help here: there's nothing to update.

If the document exists but the service lost track of it — that happens when someone created or re-created the document by hand in BackOffice. Link the invoice to the existing document using Link to an existing iiko document… in the card menu.

To keep it from happening again#

Use Link to an existing iiko document… in the card menu before sending — it shows similar documents before you create a duplicate.

Didn't help?#

Contact support: the invoice number here, and the document number you're looking for in iiko.