Went to the wrong store
The receipt landed in the kitchen instead of the bar. Where the store gets set, and how to fix one that's already sent.
Where it is: The invoice card →
about 3 minUpdated July 30, 2026
The document got created, but the lines landed on the wrong store.
How the store gets decided#
The rule is simple: the line's own store, or the invoice header's store if the line doesn't have one.
The header's store comes from the upload settings, or from the question the bot asks.
Check in order#
- The store on the invoice header. It applies to every line without its own store.
- Stores on individual lines. If you have more than one store, each line has its own choice, and whatever's set there overrides the header.
- The product's remembered store. Once you pick a store for a product, it's remembered and applied on future invoices. Convenient, until the product moves somewhere it no longer belongs.
How to fix it#
Before sending — change the store on the header or on the lines.
After sending, document not posted — fix it here and click to update the document in iiko.
After sending, document posted — unpost it in BackOffice, change the store here, update the document, then post it again. The store can't be changed directly on a posted document.
To keep it from happening again#
Tip
A store picked on a line is remembered for that product. If the same product always goes to the bar, set the store once and it'll be picked automatically after that. And the other way round: if a product moved, clear the store on the line so the service forgets the old rule.
If it's one restaurant with several stores, turn the store question on for your bot: any bot can ask for the store when photos come in once the Ask for the store switch is on in Settings → Bots & messengers, the Store for bot uploads card. The question gets answered right at receiving.
Didn't help?#
Contact support with the invoice number and the store it should be on.
What's next
Didn't find the answer, or the guide didn't help?
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