The total doesn't match

The service adds up the lines and compares the result with the document's total. The difference shows up as a separate mark.

Check in order#

1. A discount on the whole document#

If the supplier gave a discount on the entire invoice, the sum of the lines will be higher than the total by exactly that amount.

You don't need to spread the discount across lines by hand: the Discount on total: … banner has an Apply to lines action that writes it off to one or several lines you pick. People usually pick non-food lines, so it doesn't skew food cost.

2. VAT#

If the restaurant or the supplier has VAT turned on, the total is calculated with tax, while the lines might not have it. Check the VAT settings and rate for this supplier.

3. Prices printed in thousands#

Indonesian invoices often print "18" instead of "18,000." If that's a supplier's regular practice, turn on the matching setting on their card — then the recalculation happens right at recognition.

4. A price calculated from the line total#

When a price isn't printed on the document, the service gets it by dividing the line total by the quantity. Uneven division leaves a few cents of difference. That's normal.

5. Discount on an invoice whose line sums include tax#

If the line sums on an invoice already include tax and there is a discount at the bottom of the document, sending to iiko will ask you to deal with the discount first. Click “Apply to lines” in the discount block, confirm that the line sums include tax, and send. You can confirm the basis and apply the discount in either order. If the discount is already included in the line sums, or was recognized by mistake, click “Ignore”.

Until the discount is applied or ignored, the Send button stays inactive: the text beside it tells you what to do (“Apply the discount to lines or press “Ignore” in the discount block”).

Quick reference#

To keep it from happening again#

Sort out the supplier's settings once — VAT and prices-in-thousands are set on their card and then apply to every one of their invoices automatically.

Didn't help?#

Contact support with the invoice number and the amount on the document.