Quantity is off by a multiple

The supplier delivered two cases of 24 bottles, but iiko shows a receipt of 2 units. Or the other way around — 1152, if the multiplier got applied twice.

Check in order#

1. The product's unit of measure in iiko. Is it tracked in pieces, cases, kilograms? Everything else depends on this.
2. The container picked on the line. If the product has containers set up, the line needs the one that matches the invoice.
3. The Factor field on the line. If a factor is set, the quantity gets multiplied by it; the result is the blue "in iiko" badge on the right. Check that it isn't set on top of an already-picked container — then the recalculation happens twice.
4. The blue "in iiko" badge itself. That's the actual quantity that will go to iiko. Watch that number, not the quantity on the invoice.

How to fix it#

If your books track bottles, but the delivery came in cases — pick the product with the "case" container, or set the factor to 24. Pick one, not both.

If the multiplier got applied twice — remove the factor and keep the container. The container goes to iiko with the document, and iiko does the recalculation itself.

If the document is already in iiko — fix it here and click to update the document; a posted one needs to be unposted in BackOffice first.

To keep it from happening again#

Before sending, run your eye down the blue "in iiko" badges on the right of the lines — they show exactly what iiko will get. Thirty seconds per document is cheap insurance against a stock balance that doesn't add up.

Didn't help?#

Contact support: the line's name, what's on the invoice, and what it should be in iiko.