Less than half got recognized

The document has thirty items, the invoice has twelve. Or exactly one page out of three went missing.

Check in order#

1. Did every page upload. Open the photo panel and page through them: sometimes a shot just didn't get selected during upload.
2. The quality of the page that's missing. It's almost always that one: a shadow across the sheet, curled paper, a tilted camera. Recognition couldn't read it and returned the document without it.
3. Warnings on the card. If recognition wasn't sure about something, it leaves a note — visible on the invoice.

How to fix it#

Reshoot it — the only reliable fix. Reshoot the problem page following the shooting guidelines, upload it, and run recognition again.

If a reshoot isn't possible (the document left with the courier), add the missing items by hand — the table has a row-insert action.

To keep it from happening again#

• Shoot every page as its own photo, in even light.
• Check the number of items right after recognition, before matching products.
• If a specific supplier consistently reads poorly, set a recognition hint on their card — it noticeably improves the result on non-standard layouts.

Didn't help?#

Contact support and attach the invoice number — we'll check exactly what recognition returned.