The wrong product got matched

The line has an item from your catalog, just not the one it should.

Check in order#

1. Is the line flagged as an unconfirmed match? A "Name · x%" or "Auto (AI)" pill next to the product means the service wasn't sure and is waiting on your decision — not a mistake, a question. A match like that hasn't been remembered yet.
2. Similar names from the supplier. "Milk 3.2%" and "Milk 2.5%" differ by two characters, and fuzzy matching sometimes mixes them up.
3. The same SKU on different products. If the supplier gave one code to different items, there's no reliable way to tell them apart.

How to fix it#

1. Open the product picker on the line and choose the right one.
2. It saves on its own — the mapping gets overwritten with the correct one.

From now on, this supplier will have the right product remembered.

If the wrong mapping is already remembered#

Open Mappings, find the line by name, and either fix the product or delete the mapping entirely. A deleted mapping simply stops being applied — on the next invoice the line will come in empty, and you link it again.

To keep it from happening again#

Don't confirm a batch of suggested lines without looking. The send dialog's per-line Remember toggle (on by default) is handy, but it also locks in whatever you didn't check — and a mistake that gets locked in repeats on every future invoice.

Didn't help?#

Contact support: send the line's name from the supplier and which product it should match.