ReconDoc support access — what we see and don't

Sometimes a problem is easier to see than to describe over chat: a product that didn't match, a sum that doesn't add up, a document that didn't reach iiko. For that there's a separate role, "ReconDoc support," and you're the only one who can turn it on.

Why this exists#

A written description of a problem doesn't always say what actually went wrong. It's faster for us to look at the invoice itself than to ask for screenshot after screenshot.

What support can see and do#

• Invoices in full: the list, the card, lines, photos — and can edit them, same as a regular team member.
• Product matching, supplier cards, and reference data — can change mappings.
• The Questions section — can post there.
• It can send an invoice to iiko, update an already-sent one, check the iiko connection, and sync reference data.
• The "iiko connection" and "Invoice rules" tabs — read-only, with no way to change anything.

What support can't see or do#

• Your iiko password — there's simply no such field for it to see.
• The member list and invitations.
• Messenger links.
• Manage your plan or billing — support sees the same status banner any team member does, but can't change the plan or pay.
• Support can't grant access to itself or anyone else — only the restaurant owner can do that.

How to grant access#

Settings → Team members, in the member list → "Grant support access" button. Confirm, and a "ReconDoc support" row appears in the member list with the date access was granted.

Access lasts until you revoke it yourself — there's no automatic expiry.

How to revoke access#

In the same "ReconDoc support" row, click "Revoke access". Support loses access to the restaurant immediately; you can grant it again any time with the same "Grant support access" button.

We can also leave the restaurant ourselves without waiting for you — but usually it's the owner who revokes access once the issue is resolved.